The solo bottleneck
Same five questions steal hours every week.
This guide is part of a free series: 50 useful automations for people running the business alone. Download the printable PDF anytime: Free PDF — Answer repeat support questions with macros.
Stack that stays small
Shared help center + canned replies.
Tools named here: Help Scout, Gmail templates, Notion. Prefer official docs and native features before adding another SaaS.
Ship the automation
List your top 15 support questions from the last 90 days.
Write clear answers in a public Notion/Help Scout docs site.
Create Gmail/Help Scout macros that link to those docs.
Update macros when a product change breaks an answer.
Keep it honest
Macros start the reply; personalize the first sentence.
Automations should reduce decisions and errors — not hide broken processes. If a Zap fails weekly, fix the process or delete the Zap.
Download
Grab the free PDF for this task: Download PDF. Or browse the full set from the homepage automation carousel.