The solo bottleneck
FIFO inboxes bury production issues under FYIs.
This guide is part of a free series: 50 useful automations for people running the business alone. Download the printable PDF anytime: Free PDF — Route support by urgency so fires get airtime first.
Stack that stays small
Shared inbox rules + severity labels.
Tools named here: Front, Zapier, Linear. Prefer official docs and native features before adding another SaaS.
Ship the automation
Define severities: P1 outage, P2 money, P3 how-to, P4 feedback.
Auto-tag by keywords (down, refund, invoice, love).
P1 pages you; P3 gets a macro + doc link.
Weekly review of mis-tagged mail to tune rules.
Keep it honest
If everything is P1, nothing is. Protect the definition.
Automations should reduce decisions and errors — not hide broken processes. If a Zap fails weekly, fix the process or delete the Zap.
Download
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